Returns and Refunds

All our products come with 6 month warranty.

This means if there is a quality defect that causes the device to be unacceptable for sale or unusable during 6 months after dispatch, we will accept a return and replace the item with an equivalent item that you accept or offer a refund.

Any returns must be discussed with us in advance, and we will give you a satisfied solution. 

All returned products must be sent together with the original packaging and accessories unless an exception is agreed in advance.

You are responsible for the shipping cost when sending back the defective items to us. We only accept those shipping fee that was caused by our “wrong- send”.

Worldwide Shipping and Legality

We offer shipping worldwide to almost all locations on this planet. (We reserve the right to cancel and refund orders at our discretion, for example when shipping to a remote area is not feasible for any reason.)

Please note that you are responsible for finding out the legality of importing items in your country in advance. We are not responsible for confiscated items by your local authorities or any associated costs incurred. For more details, please read the full small print below!

Customs clearance is undertaken by the courier. You must be available to contact them in the event of any query or clearance confirmation. You are responsible for knowing the regulations in your delivery country before placing order.

Read The Small Print!

You may have to pay your own country's VAT (i.e. Sales Tax) and sometimes variable Import Duty when items arrive, but in the vast majority of cases packets / cartons delivered from China by courier arrive safely with no problems at all!

Read the item description carefully! We will ship you whatever you order. Additionally, there are some gadgets to import into certain countries. As the buyer / importer, it is entirely your responsibility to find out in advance of placing your order whether your ordered items are subject to import restrictions. We are not responsible for informing you of possible import restriction issues before or after purchase.

We will not be responsible for any damage or personal loss due to incorrect installation of our products.

Delivery time: If there is a possible delay due to products out of stock, we'll contact you via email to discuss sending out your order in separate shipments, changing products, or other options. Larger orders that exceed our stock may take up to 1 week longer to send out, as we have to order from the factory. In such cases we will contact you about any delay. You can add or change items in your order before we ship out your items. Do contact us at sales@etronixmart.com for more adjustment.